Important: DigitalScratchCardsDesign is a digital platform operated and managed by NR12 Brands Marketing Private Limited. DigitalScratchCardsDesign is the brand/platform name used for digital scratch-card design and promotional engagement services provided by the Company.
1. Introduction
Welcome to DigitalScratchCardsDesign ("Platform", "Website", "we", "us", or "our").
DigitalScratchCardsDesign is operated and managed by NR12 Brands Marketing Private Limited ("Company").
The Platform enables eligible businesses, shops, brands, retailers, restaurants, service providers and other businesses to create, design, manage, distribute and track digital scratch cards and promotional campaigns.
These Terms & Conditions ("Terms") govern your access to and use of the Website, services, software, features, tools and related facilities provided through DigitalScratchCardsDesign.
By creating an account, accessing the Platform, purchasing a service, designing digital scratch cards, or otherwise using the Platform, you agree to these Terms.
2. Eligibility
To use DigitalScratchCardsDesign, you must:
- Be legally capable of entering into a binding agreement.
- Provide accurate and complete information.
- Use the Platform only for lawful purposes.
- Have authority to represent the registered business where applicable.
- Comply with applicable laws and regulations.
If you register on behalf of a company, business or organization, you confirm that you are authorized to accept these Terms on its behalf.
3. Business Account Registration
Certain features require you to create a business account.
You may be required to provide:
- Business / Company Name
- Business Category
- Business Address
- Mobile Number
- Email Address
- GST Number, where applicable
- Alternate Mobile Number, where applicable
- Referral Code, where applicable
- Other information required for verification
You agree that all information provided during registration will be accurate, complete and current.
4. Account Security
You are responsible for maintaining the confidentiality of your login credentials.
- Do not share your password with unauthorized persons.
- Do not allow unauthorized persons to access your account.
- Do not attempt to access another user's account.
- Do not use another person's credentials.
- Do not attempt to bypass security controls.
If you believe your account has been accessed without authorization, please contact us promptly.
5. Digital Scratch Card Services
DigitalScratchCardsDesign provides digital tools that may allow businesses to:
- Design digital scratch cards.
- Create promotional campaigns.
- Add offers and rewards.
- Upload promotional images.
- Define card quantities.
- Distribute digital scratch cards.
- Track scratched and unscratched cards.
- View campaign activity.
- View winner information.
- Access reports and related information.
Available features may depend on the selected service, plan or subscription.
6. Creating Digital Scratch Cards
Businesses are responsible for all information entered into their scratch-card campaigns.
This may include:
- Offer name
- Offer description
- Prize or reward information
- Card quantity
- Validity period
- Eligibility requirements
- Redemption conditions
- Images and promotional content
Businesses must ensure that campaign information is accurate and not misleading.
7. Promotional Offers and Rewards
The business creating a campaign is responsible for honoring the promotional offer or reward associated with that campaign, subject to the terms communicated to customers.
DigitalScratchCardsDesign provides the technology and platform for creating and managing campaigns.
Unless expressly stated otherwise, the Company is not the seller, manufacturer, provider or issuer of the goods, services, prizes, discounts or promotional benefits offered by an individual business.
Businesses must clearly communicate applicable eligibility requirements, validity periods, redemption conditions and restrictions.
8. Winners and Prizes
Where a campaign includes prizes or rewards, the business creating the campaign is responsible for defining, providing and honoring those prizes or rewards.
- Prize description
- Number of winners
- Eligibility
- Prize availability
- Redemption conditions
- Applicable validity period
Where winner information is displayed through the Platform, the business is responsible for ensuring that any required permissions or lawful basis for such display have been obtained.
9. Campaign Configuration
Businesses are responsible for checking all campaign settings before publishing or distributing cards.
- Number of cards
- Prize quantities
- Offer values
- Validity dates
- Images
- Campaign conditions
- Distribution settings
The Company is not responsible for losses arising from incorrect information entered by a business.
10. Customer Use of Scratch Cards
Customers may use digital scratch cards according to the conditions specified by the business that issued or distributed the card.
A card may be subject to one-time use, expiry, eligibility requirements, purchase conditions, business-specific redemption conditions and campaign limits.
Customers must not duplicate, manipulate, alter or fraudulently use digital scratch cards.
11. Fraud and Misuse
We may investigate activity that appears to involve:
- Fraud
- Abuse
- Automated manipulation
- Unauthorized multiple accounts
- Card duplication
- Unauthorized access
- Manipulation of campaign results
- Abuse of promotional benefits
Where permitted by law, affected accounts, cards, campaigns or rewards may be suspended, restricted or invalidated.
12. User-Generated Content
Businesses may upload logos, photographs, product images, promotional materials, text and other content.
You confirm that you have the necessary rights and permissions to use the content you upload.
You must not upload content that infringes copyright, trademark, privacy, publicity or other third-party rights.
13. Content License
By uploading content, you grant the Company a limited, non-exclusive license to host, store, process, reproduce, display and technically modify that content as reasonably necessary to provide Platform services.
This does not transfer ownership of your trademarks, logos, photographs or other intellectual property to the Company.
14. Intellectual Property
DigitalScratchCardsDesign and its underlying technology, design, interface, branding, graphics, software, database structure and other Platform materials may be protected by applicable intellectual-property laws.
You may not copy, reproduce, modify, distribute, reverse engineer, sell or commercially exploit Platform materials without appropriate authorization.
15. Subscription Plans and Services
DigitalScratchCardsDesign may provide different plans, packages or subscription options.
Features, card quantities, campaign limits, storage, reporting and other benefits may vary depending on the selected plan.
The applicable plan information displayed at the time of purchase will govern the services provided.
16. Fees
Where paid services are offered, applicable fees will be displayed before purchase.
- Fees are payable according to the selected plan.
- Applicable taxes may apply.
- Pricing may change for future purchases or renewals.
- Additional charges may apply to separately purchased services.
17. Refunds and Cancellations
Refund eligibility may depend on the service purchased, activation status, use of the service, applicable plan terms and applicable law.
Where a refund is available, the applicable refund process will be communicated by the Company.
Nothing in these Terms is intended to exclude any rights that cannot legally be excluded.
19. Third-Party Services
The Platform may integrate with third-party services.
Third-party services may have their own terms, privacy policies, fees, limitations and security requirements.
The Company is not responsible for independent third-party services outside its reasonable control.
20. Privacy and Personal Information
We may collect and process information necessary to provide and operate the Platform.
This may include business information, contact information, account information, transaction-related information and other information described in our Privacy Policy.
Personal information will be handled in accordance with applicable privacy and data-protection laws and our Privacy Policy.
Please review the DigitalScratchCardsDesign Privacy Policy for additional information.
21. Customer Data
Businesses may process customer information through features provided by the Platform.
Businesses are responsible for ensuring that their collection and use of customer information complies with applicable law and that required notices, permissions or consents have been obtained.
22. Prohibited Activities
You must not use the Platform to:
- Commit fraud.
- Mislead customers.
- Promote unlawful products or services.
- Upload unlawful content.
- Infringe intellectual-property rights.
- Impersonate another person or business.
- Create fake businesses or accounts.
- Manipulate scratch-card results.
- Circumvent Platform security.
- Introduce malware or harmful code.
- Attempt unauthorized system access.
- Interfere with Platform operations.
- Collect customer information unlawfully.
- Use the Platform for prohibited activities.
23. Account Suspension or Termination
The Company may suspend, restrict or terminate an account where permitted by law if:
- These Terms are violated.
- False information is provided.
- Fraudulent activity is detected.
- The Platform is misused.
- The account creates a security risk.
- Required fees remain unpaid.
- Continued access may violate applicable law.
24. Platform Availability
We aim to maintain the availability and functionality of DigitalScratchCardsDesign. However, uninterrupted availability cannot be guaranteed.
Temporary interruption may occur because of maintenance, updates, technical issues, hosting issues, network failures, security incidents, third-party interruptions or events outside our reasonable control.
25. Security
We use reasonable technical and organizational measures designed to protect the Platform and information processed through it.
However, no internet-based system can be guaranteed to be completely secure.
26. Accuracy of Information
We make reasonable efforts to maintain accurate information on the Platform.
Some information may depend on businesses, users or third-party providers. We therefore do not guarantee that all third-party or user-provided information will always be accurate, complete or current.
27. No Guarantee of Business Results
DigitalScratchCardsDesign provides digital tools intended to help businesses create customer engagement and promotional campaigns.
The Company does not guarantee any particular number of customers, sales, revenue, campaign redemptions, customer retention or return on investment.
28. Limitation of Liability
To the maximum extent permitted by applicable law, NR12 Brands Marketing Private Limited will not be responsible for indirect, incidental, special, consequential or punitive losses arising from the use of the Platform.
This may include loss of business opportunities, revenue, profits, data or customer relationships.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
29. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless NR12 Brands Marketing Private Limited, its employees, representatives and service providers from claims, losses, liabilities, damages and reasonable expenses arising from:
- Your violation of these Terms.
- Your unlawful use of the Platform.
- Your uploaded content.
- Your promotional campaigns.
- Your violation of third-party rights.
- Your misuse of customer information.
- Your fraudulent or unauthorized activities.
30. Changes to These Terms
We may update these Terms from time to time to reflect changes to the Platform, services, legal requirements, security requirements or business practices.
Updated Terms will be published on the Website with a revised effective date.
31. Electronic Acceptance
By selecting "I Agree", "Create Account", "Continue", or by accessing or using the Platform, you acknowledge that you have read and accepted these Terms.
Electronic records and communications may be used in accordance with applicable law.
32. Governing Law
These Terms shall be governed by the laws applicable in India.
Any dispute arising in connection with the Platform or these Terms shall be handled in accordance with applicable Indian law.
33. Dispute Resolution
If you have a complaint or dispute, we encourage you to contact us first so that we can attempt to resolve the matter directly.
Email: customercare12brandsk@gmail.com
Contact Person: Krishnaji
Nothing in this section limits any statutory rights or remedies available under applicable law.
34. Consumer Protection
DigitalScratchCardsDesign intends to operate in accordance with applicable consumer-protection requirements.
Nothing in these Terms is intended to remove or restrict any mandatory rights available under applicable law.
35. Force Majeure
The Company will not be responsible for failure or delay caused by circumstances beyond its reasonable control, including:
- Natural disasters
- Government actions
- Internet or telecommunications failures
- Power failures
- Cybersecurity incidents
- War or civil disturbances
- Epidemics or pandemics
- Third-party infrastructure failures
- Other events beyond reasonable control
36. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
37. Entire Agreement
These Terms, together with the Privacy Policy and any additional terms applicable to specific services, constitute the agreement between you and NR12 Brands Marketing Private Limited concerning your use of DigitalScratchCardsDesign.
Important: DigitalScratchCardsDesign is a digital platform operated and managed by NR12 Brands Marketing Private Limited. This Privacy Policy explains how information is handled when you use the Platform and its related services.
1. Introduction
DigitalScratchCardsDesign ("DigitalScratchCardsDesign", "Platform", "Website", "we", "us", or "our") is a digital platform operated and managed by NR12 Brands Marketing Private Limited ("Company").
DigitalScratchCardsDesign provides digital tools and services that allow businesses to create, design, manage, distribute and track digital scratch cards, promotional offers, customer engagement campaigns and related activities.
This Privacy Policy explains how we collect, use, store, protect and disclose information when you use our Website, services, applications and related Platform features.
By using DigitalScratchCardsDesign, creating an account or providing information to us, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We may collect information that you provide directly to us, information generated through your use of the Platform, and information received from authorized third-party service providers.
The information we collect may include business information, account information, customer information, technical information, campaign information and other information necessary to provide the Platform services.
3. Business and Account Information
When a business creates an account, we may collect:
- Business / Company Name
- Business Category
- Owner or authorized representative name
- Mobile Number
- Email Address
- Business Address
- Alternate Mobile Number
- GST Number, where applicable
- PAN or other business verification information, where required
- Referral Code, where applicable
- Login credentials
- Account-related information
- Other information necessary for account verification and Platform services
4. Customer Information
Depending on the features used by a business, DigitalScratchCardsDesign may process customer information associated with digital scratch-card campaigns.
This may include:
- Customer Name
- Mobile Number
- Email Address
- Scratch Card ID
- Campaign information
- Card status
- Scratch status
- Winner status
- Prize or reward information
- Redemption information
- Date and time of relevant activity
- Information voluntarily provided by the customer
The specific information collected may vary depending on how a business uses the Platform.
5. Information Automatically Collected
When you access or use the Platform, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Device identifiers, where applicable
- Website pages visited
- Date and time of access
- Login activity
- Session information
- Error and diagnostic information
- Security-related information
This information may be used to operate, secure, maintain and improve the Platform.
6. Cookies and Similar Technologies
DigitalScratchCardsDesign may use cookies and similar technologies for:
- Maintaining login sessions
- Account authentication
- Security
- Remembering preferences
- Website functionality
- Performance monitoring
- Analytics
- Improving user experience
You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some Platform functionality.
7. How We Use Information
We may use information for purposes including:
- Creating and managing user accounts
- Verifying business information
- Providing Platform services
- Creating and managing digital scratch cards
- Managing promotional campaigns
- Processing card activity
- Recording scratch-card status
- Identifying winners
- Supporting reward or prize-related processes
- Providing customer support
- Communicating with users
- Sending important service notifications
- Maintaining Platform security
- Detecting fraud and misuse
- Preventing unauthorized access
- Troubleshooting technical problems
- Improving Platform features
- Understanding Platform usage
- Maintaining records
- Complying with legal obligations
- Protecting our legal rights and interests
8. Customer Notifications
Where applicable, we or the relevant business may send communications relating to:
- Account activity
- Scratch-card activity
- Campaign information
- Prize or reward information
- Service notifications
- Security alerts
- Customer support
- Other communications necessary to provide the requested service
Marketing communications, where applicable, may be subject to applicable law and user preferences.
9. Winner Information
Where a business operates a campaign involving winners, certain winner information may be displayed through the Platform.
Depending on the functionality used, this may include:
- Winner name
- Prize or reward
- Campaign information
- Photograph or other content provided by the business or customer
Businesses are responsible for obtaining any necessary permission or lawful basis before submitting or publicly displaying identifiable customer information.
10. Payment and Subscription Information
If DigitalScratchCardsDesign provides paid subscriptions or services, transactions may be processed through third-party payment service providers.
We may receive limited transaction-related information necessary to identify and manage the transaction.
Where payment information is processed directly by a third-party payment provider, sensitive payment credentials may be handled by that provider rather than stored directly by DigitalScratchCardsDesign.
Third-party providers may have their own privacy policies and terms.
11. Third-Party Service Providers
We may use trusted third-party service providers to support Platform operations, including providers for:
- Website hosting
- Cloud infrastructure
- Database services
- Payment processing
- SMS delivery
- Email delivery
- Analytics
- Security
- Customer support
- Authentication
- Technical infrastructure
Such providers may process information only as reasonably necessary to provide their services to us or as otherwise permitted by applicable law.
12. How We Share Information
We do not intend to sell personal information as a standalone commercial product.
We may share information where reasonably necessary with:
- The business using the relevant DigitalScratchCardsDesign campaign
- Service providers supporting the Platform
- Payment service providers
- Communication service providers
- Hosting and infrastructure providers
- Security and fraud-prevention providers
- Professional advisers
- Government or regulatory authorities where legally required
- Law-enforcement authorities where legally required
- Other parties where necessary to protect legal rights, safety or Platform security
We aim to limit information shared to what is reasonably necessary for the relevant purpose.
13. Business Access to Customer Information
A business may have access to customer information associated with campaigns created or managed by that business, depending on the Platform features and permissions available.
Businesses must use customer information only for lawful and legitimate purposes.
Businesses must not:
- Sell customer information without appropriate legal authority.
- Misuse customer information.
- Use customer information for unlawful purposes.
- Share customer information with unauthorized persons.
- Use customer information beyond purposes permitted by applicable law.
14. Data Security
We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, disclosure or destruction.
Security measures may include access controls, authentication mechanisms, secure hosting, monitoring, encryption or secure transmission where appropriate, administrative controls and security procedures.
However, no online system can be guaranteed to be completely secure.
15. Data Retention
We may retain information for as long as reasonably necessary to:
- Provide Platform services
- Maintain user accounts
- Maintain campaign records
- Meet legal and regulatory obligations
- Resolve disputes
- Prevent fraud
- Maintain security
- Enforce agreements
- Maintain legitimate business records
When information is no longer reasonably required, it may be deleted, anonymized or securely disposed of, subject to applicable legal and operational requirements.
16. Account Deletion
A business may request closure or deletion of its account by contacting us. Requests may be subject to verification.
Some information may need to be retained where required or permitted by law, including information necessary for legal compliance, fraud prevention, dispute resolution, financial/accounting records, security or enforcement of agreements.
Account deletion may also affect access to existing campaigns, cards, reports or other Platform information.
17. Data Accuracy
Users are responsible for providing accurate and current information.
If your information changes, you should update your account information where the Platform provides the relevant functionality or contact us for assistance.
18. Children's Privacy
DigitalScratchCardsDesign is intended primarily for businesses and eligible users.
We do not knowingly intend to collect personal information directly from children for independent account creation.
Businesses using the Platform are responsible for ensuring that their campaigns and collection of customer information comply with applicable requirements concerning children and minors.
If you believe that information relating to a child has been provided to us improperly, please contact us.
19. Marketing Communications
We may send service-related communications necessary for operating your account or providing requested services.
Where marketing communications are sent, applicable preferences and legal requirements will be respected.
You may contact us if you wish to stop receiving promotional communications. Certain essential communications, such as security alerts, account notices or important service updates, may still be sent where necessary.
20. Data Transfers
Information may be processed or stored using infrastructure or service providers located in India or other jurisdictions, subject to applicable law.
Where required, appropriate safeguards will be considered for applicable data transfers.
21. Legal and Regulatory Disclosure
We may disclose information where we reasonably believe disclosure is necessary to:
- Comply with applicable law
- Respond to a lawful government request
- Comply with a court order
- Comply with a regulatory requirement
- Investigate fraud
- Prevent security threats
- Protect users
- Protect the Company
- Protect Platform infrastructure
- Enforce our Terms & Conditions
22. Business Transfers
If NR12 Brands Marketing Private Limited undergoes a merger, restructuring, acquisition, sale of assets, financing transaction or similar business event, information associated with the Platform may be transferred as part of that transaction, subject to applicable law.
Any required notices or protections will be provided as required by applicable law.
23. Third-Party Websites
The Platform may contain links or integrations to third-party websites and services.
We are not responsible for the privacy practices, content, security or policies of third-party websites.
You should review the privacy policy of any third-party service you use.
24. Data Breaches and Security Incidents
If we become aware of a security incident involving personal information, we will assess the incident and take appropriate steps in accordance with applicable law and our security procedures.
Where notification is legally required, we will provide the relevant notification through appropriate channels.
25. User Responsibilities
Users are responsible for:
- Protecting account credentials.
- Providing accurate information.
- Using the Platform lawfully.
- Protecting customer information accessed through the Platform.
- Obtaining necessary permissions or consents where applicable.
- Not sharing account credentials.
- Reporting suspected unauthorized access.
26. Privacy of Business Data
Business information submitted to DigitalScratchCardsDesign may be used to operate the business account and provide Platform services.
Business users should not upload confidential or sensitive information unless the Platform feature specifically requires or supports such information.
27. Data Protection Rights
Depending on applicable law and the nature of the processing, individuals may have rights concerning their personal information, including rights relating to:
- Access
- Correction
- Updating information
- Deletion
- Withdrawal of consent where applicable
- Grievance or complaint submission
- Other rights provided under applicable law
Requests may be subject to identity verification and applicable legal limitations.
28. How to Submit a Privacy Request
For privacy-related questions or requests, contact:
Email: customercare12brandsk@gmail.com
Contact Person: Krishnaji
Please provide sufficient information for us to understand and verify your request.
29. Grievance Handling
If you have a privacy-related complaint or concern, you may contact us using the details provided above.
We will review the complaint and take appropriate steps in accordance with applicable law and our internal procedures.
30. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Platform, new services or features, technology, business practices, legal or regulatory requirements or security requirements.
The updated Privacy Policy will be published on the Website with a revised "Last Updated" date.
31. Consent and Acceptance
By creating an account, accessing or using DigitalScratchCardsDesign, you acknowledge that you have read and understood this Privacy Policy.
Where applicable, specific processing activities may require additional consent or authorization.
You may withdraw consent where applicable and subject to legal and operational requirements.
32. Governing Law
This Privacy Policy shall be governed by the laws applicable in India.
Any privacy-related dispute shall be handled in accordance with applicable Indian law.
