Privacy Policy

1. Introduction

DigitalScratchCardsDesign ("DigitalScratchCardsDesign", "Platform", "Website", "we", "us", or "our") is a digital platform operated and managed by NR12 Brands Marketing Private Limited ("Company").

DigitalScratchCardsDesign provides digital tools and services that allow businesses to create, design, manage, distribute and track digital scratch cards, promotional offers, customer engagement campaigns and related activities.

This Privacy Policy explains how we collect, use, store, protect and disclose information when you use our Website, services, applications and related Platform features.

By using DigitalScratchCardsDesign, creating an account or providing information to us, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect information that you provide directly to us, information generated through your use of the Platform, and information received from authorized third-party service providers.

The information we collect may include business information, account information, customer information, technical information, campaign information and other information necessary to provide the Platform services.

3. Business and Account Information

When a business creates an account, we may collect:

• Business / Company Name
• Business Category
• Owner or authorized representative name
• Mobile Number
• Email Address
• Business Address
• Alternate Mobile Number
• GST Number, where applicable
• PAN or other business verification information, where required
• Referral Code, where applicable
• Login credentials
• Account-related information
• Other information necessary for account verification and Platform services

4. Customer Information

Depending on the features used by a business, DigitalScratchCardsDesign may process customer information associated with digital scratch-card campaigns.

This may include:

• Customer Name
• Mobile Number
• Email Address
• Scratch Card ID
• Campaign information
• Card status
• Scratch status
• Winner status
• Prize or reward information
• Redemption information
• Date and time of relevant activity
• Information voluntarily provided by the customer

The specific information collected may vary depending on how a business uses the Platform.

5. Information Automatically Collected

When you access or use the Platform, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Device identifiers, where applicable
• Website pages visited
• Date and time of access
• Login activity
• Session information
• Error and diagnostic information
• Security-related information

This information may be used to operate, secure, maintain and improve the Platform.

6. Cookies and Similar Technologies

DigitalScratchCardsDesign may use cookies and similar technologies for:

• Maintaining login sessions
• Account authentication
• Security
• Remembering preferences
• Website functionality
• Performance monitoring
• Analytics
• Improving user experience

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some Platform functionality.

7. How We Use Information

We may use information for purposes including:

• Creating and managing user accounts
• Verifying business information
• Providing Platform services
• Creating and managing digital scratch cards
• Managing promotional campaigns
• Processing card activity
• Recording scratch-card status
• Identifying winners
• Supporting reward or prize-related processes
• Providing customer support
• Communicating with users
• Sending important service notifications
• Maintaining Platform security
• Detecting fraud and misuse
• Preventing unauthorized access
• Troubleshooting technical problems
• Improving Platform features
• Understanding Platform usage
• Maintaining records
• Complying with legal obligations
• Protecting our legal rights and interests

8. Customer Notifications

Where applicable, we or the relevant business may send communications relating to:

• Account activity
• Scratch-card activity
• Campaign information
• Prize or reward information
• Service notifications
• Security alerts
• Customer support
• Other communications necessary to provide the requested service

Marketing communications, where applicable, may be subject to applicable law and user preferences.

9. Winner Information

Where a business operates a campaign involving winners, certain winner information may be displayed through the Platform.

Depending on the functionality used, this may include:

• Winner name
• Prize or reward
• Campaign information
• Photograph or other content provided by the business or customer

Businesses are responsible for obtaining any necessary permission or lawful basis before submitting or publicly displaying identifiable customer information.

10. Payment and Subscription Information

If DigitalScratchCardsDesign provides paid subscriptions or services, transactions may be processed through third-party payment service providers.

We may receive limited transaction-related information necessary to identify and manage the transaction.

Where payment information is processed directly by a third-party payment provider, sensitive payment credentials may be handled by that provider rather than stored directly by DigitalScratchCardsDesign.

Third-party providers may have their own privacy policies and terms.

11. Third-Party Service Providers

We may use trusted third-party service providers to support Platform operations, including providers for:

• Website hosting
• Cloud infrastructure
• Database services
• Payment processing
• SMS delivery
• Email delivery
• Analytics
• Security
• Customer support
• Authentication
• Technical infrastructure

Such providers may process information only as reasonably necessary to provide their services to us or as otherwise permitted by applicable law.

12. How We Share Information

We do not intend to sell personal information as a standalone commercial product.

We may share information where reasonably necessary with:

• The business using the relevant DigitalScratchCardsDesign campaign
• Service providers supporting the Platform
• Payment service providers
• Communication service providers
• Hosting and infrastructure providers
• Security and fraud-prevention providers
• Professional advisers
• Government or regulatory authorities where legally required
• Law-enforcement authorities where legally required
• Other parties where necessary to protect legal rights, safety or Platform security

We aim to limit information shared to what is reasonably necessary for the relevant purpose.

13. Business Access to Customer Information

A business may have access to customer information associated with campaigns created or managed by that business, depending on the Platform features and permissions available.

Businesses must use customer information only for lawful and legitimate purposes.

Businesses must not:

• Sell customer information without appropriate legal authority.
• Misuse customer information.
• Use customer information for unlawful purposes.
• Share customer information with unauthorized persons.
• Use customer information beyond purposes permitted by applicable law.

14. Data Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, disclosure or destruction.

Security measures may include access controls, authentication mechanisms, secure hosting, monitoring, encryption or secure transmission where appropriate, administrative controls and security procedures.

However, no online system can be guaranteed to be completely secure.

15. Data Retention

We may retain information for as long as reasonably necessary to:

• Provide Platform services
• Maintain user accounts
• Maintain campaign records
• Meet legal and regulatory obligations
• Resolve disputes
• Prevent fraud
• Maintain security
• Enforce agreements
• Maintain legitimate business records

When information is no longer reasonably required, it may be deleted, anonymized or securely disposed of, subject to applicable legal and operational requirements.

16. Account Deletion

A business may request closure or deletion of its account by contacting us. Requests may be subject to verification.

Some information may need to be retained where required or permitted by law, including information necessary for legal compliance, fraud prevention, dispute resolution, financial/accounting records, security or enforcement of agreements.

Account deletion may also affect access to existing campaigns, cards, reports or other Platform information.

17. Data Accuracy

Users are responsible for providing accurate and current information.

If your information changes, you should update your account information where the Platform provides the relevant functionality or contact us for assistance.

18. Children's Privacy

DigitalScratchCardsDesign is intended primarily for businesses and eligible users.

We do not knowingly intend to collect personal information directly from children for independent account creation.

Businesses using the Platform are responsible for ensuring that their campaigns and collection of customer information comply with applicable requirements concerning children and minors.

If you believe that information relating to a child has been provided to us improperly, please contact us.

19. Marketing Communications

We may send service-related communications necessary for operating your account or providing requested services.

Where marketing communications are sent, applicable preferences and legal requirements will be respected.

You may contact us if you wish to stop receiving promotional communications. Certain essential communications, such as security alerts, account notices or important service updates, may still be sent where necessary.

20. Data Transfers

Information may be processed or stored using infrastructure or service providers located in India or other jurisdictions, subject to applicable law.

Where required, appropriate safeguards will be considered for applicable data transfers.

21. Legal and Regulatory Disclosure

We may disclose information where we reasonably believe disclosure is necessary to:

• Comply with applicable law
• Respond to a lawful government request
• Comply with a court order
• Comply with a regulatory requirement
• Investigate fraud
• Prevent security threats
• Protect users
• Protect the Company
• Protect Platform infrastructure
• Enforce our Terms & Conditions

22. Business Transfers

If NR12 Brands Marketing Private Limited undergoes a merger, restructuring, acquisition, sale of assets, financing transaction or similar business event, information associated with the Platform may be transferred as part of that transaction, subject to applicable law.

Any required notices or protections will be provided as required by applicable law.

23. Third-Party Websites

The Platform may contain links or integrations to third-party websites and services.

We are not responsible for the privacy practices, content, security or policies of third-party websites.

You should review the privacy policy of any third-party service you use.

24. Data Breaches and Security Incidents

If we become aware of a security incident involving personal information, we will assess the incident and take appropriate steps in accordance with applicable law and our security procedures.

Where notification is legally required, we will provide the relevant notification through appropriate channels.

25. User Responsibilities

Users are responsible for:

• Protecting account credentials.
• Providing accurate information.
• Using the Platform lawfully.
• Protecting customer information accessed through the Platform.
• Obtaining necessary permissions or consents where applicable.
• Not sharing account credentials.
• Reporting suspected unauthorized access.

26. Privacy of Business Data

Business information submitted to DigitalScratchCardsDesign may be used to operate the business account and provide Platform services.

Business users should not upload confidential or sensitive information unless the Platform feature specifically requires or supports such information.

27. Data Protection Rights

Depending on applicable law and the nature of the processing, individuals may have rights concerning their personal information, including rights relating to:

• Access
• Correction
• Updating information
• Deletion
• Withdrawal of consent where applicable
• Grievance or complaint submission
• Other rights provided under applicable law

Requests may be subject to identity verification and applicable legal limitations.

28. How to Submit a Privacy Request

For privacy-related questions or requests, contact:

Please provide sufficient information for us to understand and verify your request.

29. Grievance Handling

If you have a privacy-related complaint or concern, you may contact us using the details provided above.

We will review the complaint and take appropriate steps in accordance with applicable law and our internal procedures.

30. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Platform, new services or features, technology, business practices, legal or regulatory requirements or security requirements.

The updated Privacy Policy will be published on the Website with a revised "Last Updated" date.

31. Consent and Acceptance

By creating an account, accessing or using DigitalScratchCardsDesign, you acknowledge that you have read and understood this Privacy Policy.

Where applicable, specific processing activities may require additional consent or authorization.

You may withdraw consent where applicable and subject to legal and operational requirements.

32. Governing Law

This Privacy Policy shall be governed by the laws applicable in India.

Any privacy-related dispute shall be handled in accordance with applicable Indian law.

33. Contact Information