General Settings
Basic information and default platform behavior.
Platform Settings
Global behavior for the business and customer platform.
New Business Registration
Allow new business owners to create accounts.
Business Self-Service
Allow business owners to update their permitted profile and business details.
Customer Support Requests
Allow business owners to create support tickets and customer queries.
User Notifications
Enable notifications across supported platform channels.
Display Maintenance Message
Show a maintenance notice when maintenance mode is active.
Business Status Rules
New accounts start as Active unless manually configured otherwise.
New account default: Active
Default Report Period
Default period used on report screens when no custom range is selected.
Business Settings
Default business-account options and display behavior.
Require Business Contact Information
Require essential contact information when creating or updating a business profile.
Allow Business Profile Updates
Allow business owners to update permitted profile fields.
Show Support Contact Details
Display configured support contact information in the business portal.
Digital Card Settings
Default configuration for purchased and designed digital scratch cards.
Important: Package pricing and promotional pricing should be managed under Packages & Pricing, not here.
Allow Business Owner Card Design
Allow the business owner to create and update their purchased card designs.
Track Card Usage
Record card usage and result details in Card Usage.
Track Design Progress
Record designed and pending quantities for every card purchase.
Notification Settings
Choose which platform events generate notifications.
New Business Registration
Notify relevant administrators when a new business owner account is created.
New Card Purchase
Notify when a card purchase is successfully recorded.
Design Activity Alert
Notify when design progress reaches important activity points.
Refund Request Alert
Notify finance or permitted administrators when a refund request is submitted.
Support Ticket Alert
Notify support administrators about newly created tickets.
Customer Query Alert
Notify support administrators about new customer queries.
Localization
Default language, time and regional display preferences.
Use 24-Hour Time
Display time as 16:30 instead of 4:30 PM.
Enable Multi-Language Content
Allow supported content areas such as FAQs to have additional language versions.
Communication Settings
Configure the platform's default email and message behavior.
Credentials and secrets: API keys, SMTP passwords and other sensitive credentials should be stored in a secure secret manager, not displayed openly in this page.
Email Notifications
Allow enabled platform notifications to be sent through email.
SMS Notifications
Allow supported platform notifications through SMS where configured.
WhatsApp Notifications
Allow supported platform notifications through WhatsApp where configured.
Maintenance
Control planned maintenance and the message shown while the platform is unavailable.
Maintenance mode can temporarily restrict platform access. Make sure administrators are informed before enabling it.
Maintenance Mode
Temporarily place the user-facing platform into maintenance mode.
Settings separation: Security controls administrator protection, Packages & Pricing controls package prices and promotions, Content & Policies manages published documents, and Settings controls general platform configuration.