1. Introduction
This Shipping & Digital Delivery Policy ("Policy") explains how digital services and Digital Scratch Cards are delivered through DigitalScratchCardsDesign, operated by NR12 Brands Marketing Private Limited ("NR12 Brands", "we", "us" or "our").
This Policy forms part of the DigitalScratchCardsDesign Terms & Conditions and should be read together with the Privacy Policy, Refund Policy and Cancellation Policy.
2. Digital-Only Service
DigitalScratchCardsDesign provides digital tools for businesses to create, design, manage and distribute Digital Scratch Cards for promotional and customer-engagement purposes.
Accordingly, the Platform does not arrange physical shipping for Digital Scratch Cards or for products, gifts, rewards, vouchers or merchandise offered by business owners.
3. No Physical Shipping
There is no courier, postal or physical shipping service for Digital Scratch Cards.
- No physical scratch card is dispatched.
- No courier tracking number is generated for Digital Scratch Cards.
- No physical delivery address is required for delivery of a Digital Scratch Card.
- No physical shipping or courier charge is applicable to the digital card itself.
If a business owner offers a physical product, gift or merchandise to its customers as part of a promotion, the business owner is solely responsible for arranging and fulfilling that physical product or delivery.
4. Digital Delivery
After successful payment and processing, applicable Digital Scratch Cards and related digital information may be made available electronically through the business owner's account, dashboard or another digital delivery mechanism provided by the Platform.
Digital delivery may include electronic creation, generation, assignment, activation or availability of the Digital Scratch Card within the Platform.
Delivery is considered digital and complete when the purchased service or Digital Scratch Card has been successfully generated, assigned, issued or made available through the applicable Platform workflow.
5. Delivery Process
The general digital delivery process may work as follows:
The business owner selects the required digital service and completes the purchase.
The Platform or applicable payment provider confirms the transaction.
The Platform processes the applicable card or service request.
The Digital Scratch Cards or related service becomes available through the applicable account/dashboard or digital mechanism.
The business owner can use the available digital functionality according to the Platform features and applicable Terms & Conditions.
6. Access to Digital Cards
Business owners are responsible for maintaining access to their registered account and keeping login credentials secure.
If a Digital Scratch Card or purchased service does not appear as expected after successful payment, the business owner should contact support with the relevant transaction information.
Access may be temporarily affected by maintenance, technical issues, account restrictions, security measures or third-party service interruptions.
7. Delivery Timing
Digital delivery is normally dependent on successful payment confirmation and completion of the applicable processing workflow.
Where the Platform supports immediate or automated processing, the digital service may become available shortly after successful payment confirmation.
Actual availability may vary because of payment verification, system processing, technical maintenance, network conditions or third-party service dependencies.
8. Payment Confirmation
A payment attempt is not necessarily considered successful merely because a payment was initiated.
Digital processing and delivery may depend on receiving successful payment confirmation from the applicable payment provider or transaction system.
If an amount has been debited but the digital service has not been made available, the transaction may be reviewed according to the applicable Refund Policy and payment-provider procedures.
9. Delivery Delays
Although we aim to provide timely digital delivery, delays may occur because of:
- Payment verification or reconciliation.
- Temporary Platform or server issues.
- Internet or network problems.
- Scheduled maintenance or upgrades.
- Third-party payment or technology-provider issues.
- Security checks or fraud-prevention measures.
- Events outside our reasonable control.
Where a delay occurs, we will take reasonable steps to investigate and restore or complete the digital service where appropriate.
10. Failed Delivery / Technical Issues
If payment is confirmed but the purchased digital service is not available due to a confirmed Platform processing failure, the business owner should contact us promptly.
We may review transaction records, payment status, card/service status and technical logs to determine the appropriate resolution.
Depending on the circumstances, the issue may be resolved by completing the digital service, correcting the affected record, or providing another remedy available under the Refund Policy and applicable law.
11. Business Owner Responsibility
The business owner is responsible for:
- Providing accurate account and business information.
- Keeping account credentials secure.
- Checking card quantity, design and promotional information before purchase.
- Using the Digital Scratch Cards in accordance with the Terms & Conditions.
- Fulfilling any physical products, gifts, rewards or offers promised to their customers.
NR12 Brands is responsible for providing the digital Platform functionality and does not take responsibility for physical goods or customer offers independently supplied by a business owner.
12. Card Validity
Unless a different validity period is expressly displayed for a particular campaign, each Digital Scratch Card is valid for one (1) year from the date of creation or activation, as applicable.
After expiry, the card becomes invalid and cannot be scratched, redeemed or used.
13. Cancellation & Refunds
DigitalScratchCardsDesign follows a No Cancellation Policy. Completed purchases cannot be cancelled at the request of the business owner, except where cancellation is required by applicable law.
Refund eligibility is governed separately by the Refund Policy. Where an eligible refund is approved, NR12 Brands will normally initiate/process it within 24–48 business hours. The actual credit time may depend on the applicable bank, payment gateway, card network, UPI provider or other financial institution.
14. Third-Party Services
Digital delivery may depend on third-party payment gateways, hosting providers, communication services, cloud infrastructure or other technology providers.
Third-party systems may have their own processing times, service interruptions and terms. NR12 Brands is not responsible for delays caused solely by such third parties after the relevant transaction or request has been submitted to them.
15. Delivery Support
If you experience a digital delivery problem, contact us as soon as possible with:
- Registered business/account name.
- Registered mobile number or email address.
- Order or transaction reference.
- Date and approximate time of payment.
- Payment confirmation, if available.
- Description of the digital delivery issue.
Providing complete information helps us investigate and resolve the issue more efficiently.
16. Changes to this Policy
We may update this Shipping & Digital Delivery Policy from time to time to reflect changes in our services, technology, delivery process or applicable legal requirements.
The updated version will be published on the Website with an updated effective date.
17. Contact Information
Platform: DigitalScratchCardsDesign
Operated by: NR12 Brands Marketing Private Limited
Contact Person: Krishna
Email: customercare12brandsk@gmail.com
Phone: 9059293029
18. Acceptance
By using DigitalScratchCardsDesign or purchasing its digital services, you acknowledge that you have read and understood this Shipping & Digital Delivery Policy and agree to its terms, subject to applicable law.