Cancellation Policy

1. Introduction

This Cancellation Policy ("Policy") explains the cancellation rules applicable to purchases made through DigitalScratchCardsDesign, operated by NR12 Brands Marketing Private Limited ("NR12 Brands", "we", "us" or "our").

This Policy forms part of the DigitalScratchCardsDesign Terms & Conditions and should be read together with the Refund Policy, Privacy Policy and Shipping/Digital Delivery Policy.

2. No Cancellation Policy

This no-cancellation rule applies regardless of whether the Digital Scratch Cards have been used, scratched, redeemed, distributed or remain unused.

A business owner cannot cancel a purchase simply because they changed their mind, no longer require the cards, entered incorrect information, selected an incorrect quantity, uploaded an incorrect design, or decided not to use the purchased service.

By completing a purchase, the business owner acknowledges and accepts that the purchase is final and cannot be cancelled, except where cancellation is required by applicable law.

3. Digital Services

DigitalScratchCardsDesign provides digital tools and services for creating, designing, managing and distributing Digital Scratch Cards for business promotional activities.

Because the Service is digital, processing may occur electronically immediately or shortly after successful payment. This is one reason purchases are treated as final and non-cancellable.

4. Digital Scratch Card Purchases

Business owners are responsible for checking all relevant information before completing a purchase or card-generation request, including:

• Quantity of cards.
• Design and uploaded images.
• Business information.
• Promotional text and offer details.
• Gift, reward, discount or campaign information.
• Other details entered into the Platform.

Once the purchase is successfully completed, the order cannot be cancelled merely because any of the above information was entered incorrectly.

5. Refunds Are Separate

The no-cancellation rule does not mean that every payment is automatically non-refundable. Refund eligibility is governed separately by the DigitalScratchCardsDesign Refund Policy.

Where a refund is required by applicable law or is approved under the Refund Policy for an eligible circumstance, the applicable refund process will apply.

Once a refund is approved, NR12 Brands will normally initiate/process it within 24–48 business hours. The time taken for the amount to reach the original payment method may depend on the payment gateway, bank, card network, UPI provider or other financial institution.

Submitting a refund request does not create a right to cancel the original purchase.

6. Promotional Purchases

Purchases made using promotional discounts, credits, referral benefits or other promotional programmes remain subject to this no-cancellation policy unless the specific promotion expressly states otherwise or applicable law requires otherwise.

Any adjustment or reversal of a promotional benefit following an eligible refund will be handled according to the applicable promotional terms and Refund Policy.

7. Duplicate or Unauthorized Transactions

If you believe a transaction was duplicated or made without authorization, contact us promptly with the relevant transaction details.

We may investigate the transaction and may also require you to contact your bank or payment provider where appropriate.

An investigation of an unauthorized or duplicate transaction is not the same as a voluntary cancellation request. Any applicable refund or remedy will be determined according to the circumstances, applicable payment-provider procedures and applicable law.

8. Payment Gateway Issues

Payments may be processed through third-party payment gateways or financial-service providers. Their systems and procedures may affect transaction status and processing times.

Where necessary, NR12 Brands may verify transaction details with the applicable provider before reviewing a payment-related issue.

NR12 Brands is not responsible for delays caused solely by a bank, payment gateway, card network, UPI provider or other external financial service.

9. Statutory Rights

Nothing in this Cancellation Policy is intended to exclude, restrict or waive a right or remedy that cannot legally be excluded, restricted or waived under applicable law.

Where applicable law provides a mandatory cancellation, refund or other consumer remedy, that legal requirement will prevail over any inconsistent provision of this Policy.

10. Changes to this Cancellation Policy

We may update this Cancellation Policy from time to time to reflect changes in our services, payment processes, business practices or applicable legal requirements.

The updated version will be published on the Website with an updated effective date. The version applicable to a transaction will be determined in accordance with applicable law and the circumstances of that transaction.

11. Contact Information

12. Acceptance

By using DigitalScratchCardsDesign or completing a purchase through the Platform, you acknowledge that you have read and understood this Cancellation Policy and agree that completed purchases are non-cancellable, subject to applicable statutory rights.